Support
Get back
on court.
Help to play, link your watch and find your matches on puntako.app.
My match is missing
If you played it without syncing, open Puntako in the same browser, profile or app where you started. Signing in does not automatically import your whole local history.
To see the matches synced or saved to your account, sign in with the same account at puntako.app and open its history. Local matches and account matches are two separate lists. Do not clear the app's data while you still have points waiting to be sent.
The app does not work offline
Open it once with a connection and wait for it to finish loading. After that you can use the scoreboard with no signal.
Starting from a Garmin
Open Puntako on the watch and pick Quick match. You can score with no phone, no account and no connection. Tap the half of the screen belonging to the pair that won the point, or use two presses of the top button for team A and two of the bottom one for team B. Under Actions you can undo, correct, pause and finish.
Moving a match from the phone to the watch
- Sign in to your account at puntako.app and set the match up.
- On the Garmin, open Puntako and pick Link match. The watch shows a six-digit code.
- On the phone, pick Play with watch and type that code. Keep Garmin Connect available for them to talk.
Control moves to the watch. You can hand it back from the watch. Points scored with no signal wait until the connection is back; wait for the confirmation before clearing data or reinstalling.
The watch will not connect, or the code expired
Check that Garmin Connect sees the watch, that the phone has a connection, and that you are signed in to Puntako. Open Link match again to get a code that still works. Do not send that code by email or in public screenshots.
If the result of a Quick match does not turn up in your account, check the watch is linked and get the connection back. Signing in on the phone alone does not link all your watches.
An activity is missing in Garmin Connect
Puntako keeps the score and the results. It does not record a FIT activity and does not use GPS or heart rate, so it does not create a sports activity in Garmin Connect.
I want to report a problem
Write to hi@jlhernando.com and say which phone or watch you have, which system, which version of Puntako, and the steps to make it happen again. Do not send passwords or codes.
Deleting an account or a public result
See the account and data deletion page. You can start the request without having the app installed.